Support
Support
For support, email:
When reporting an issue
Use Help > Report a bug... in the desktop app when possible. It can attach recent diagnostic logs after showing what those logs may contain. You can also email support directly.
- What you were doing when the issue happened
- Any error message you saw
- Your app version, if available
- A screenshot, if it helps explain the issue
- Whether the issue happens repeatedly or only happened once
Response time
Glasses is currently maintained by a sole contributor. Support responses may take 24–48 hours.
Feedback
Feedback is especially helpful. Suggestions, bugs, usability concerns, and confusing parts of the app are all useful to report. Use Help > Feedback... in the desktop app for classified feedback. Feedback is limited to two submissions per linked account every 24 hours.